CANCELLATION POLICY
Cancellation by Participant
Day Tours (Non-Overnight Activities)
Free cancellation up to 18 hours before departure.
Cancellation less than 18 hours before departure: no refund.
The 18-hour deadline is calculated according to the scheduled local Swedish departure time.
If the participant has purchased cancellation insurance at the time of booking, the insurance terms apply. In such cases, cancellation may be allowed according to the conditions of the purchased insurance.
Overnight & Multi-Day Tours
Free cancellation up to 7 days before departure.
Cancellation less than 7 days before departure: no refund.
Due to logistical planning, guide allocation, food preparation and limited group sizes, cancellations within 7 days cannot be refunded.
Private Tours & Custom Bookings
Free cancellation up to 7 days before departure.
Cancellation less than 7 days before departure: no refund.
Private bookings reserve exclusive guide time and resources and are therefore subject to stricter cancellation conditions.
Booking Transfer (Name Change)
Participants may transfer their booking to another person free of charge up to 24 hours before departure, provided:
The replacement participant meets all participation requirements.
Wild Earth AB is notified in writing.
Cancellation or Modification by Wild Earth AB
Wild Earth AB reserves the right to cancel or modify an activity due to:
Unsafe weather or environmental conditions
Insufficient number of participants
Force majeure events
Circumstances beyond reasonable operational control
Participants will be offered:
An alternative activity or rescheduled date, or
A credit voucher for future booking.
If no reasonable alternative can be offered, Wild Earth AB may provide a refund of the amount paid.
No additional compensation beyond the tour price will be provided.
Safety and operational decisions are made at the sole discretion of Wild Earth AB.
Flexible Cancellation & Rescheduling Options
If you need to cancel, you also have the option to reschedule for a later date or receive True Nature Sweden Gift Cards to use anytime. Of course, a full refund is always available if preferred—we’re sure you won’t want to miss out on your adventure with us!
For further details, please refer to our Terms & Conditions page.